1. Job description:

• • Receive and handle complaints and grievance information of customers via phone, email, chat, online, web …
  • Introduce, consult and answer customers’ questions about products, services, promotion policies of the Company via phone, email, online chat …
  • Responsible for urging and coordinating with relevant units to handle customers’ incidents in accordance with the Company’s prescribed process.
  • Monitor and implement customer security after receiving and urge the complaints handling department of the customers that they receive.
  • Implement an outbound call plan to survey and assess customer satisfaction on products and services according to the customer service scenario

2. Job requirements:

• • Skilled customer service: listening, communicating on the phone and handling situations flexibly.
  • Priority to candidates who have experience in positions related to customers: Call center, customer care, journey monitoring equipment.

3. Benefits:

• • Hard salary: agreement in interview, according to ability, experience
  • Enjoy Lunar New Year, New Year holiday and public holidays, benefits such as weddings, sickness, long distance support …
  • Considering emulation: Considering salary increase 1 time / year, hot reward for special achievements
  • The social insurance and health insurance regimes according to the Labor Law
  • Travel according to company rules and participate in intensive training sessions of the company
  • To participate in collective activities organized by Trade Union

4. Profile required:

• • Job application..
  • Related qualifications.
  • Curiculum vitae.

5. Contact:

• • Email: tuyendungadsun@gmail.com
  • Phone: 0903.388.215 ( Mr. Thiện )

Anh Duong Electronics and Telecommunications Joint Stock Company – 340/16 Le Van Quoi, Binh Hung Hoa A, Binh Tan District, Ho Chi Minh City